As all of our users are aware if a property fails to import into iDashboard from a third party importer, an email gets sent letting them know that the import has failed and tells them what the issue is. Normally this email would only be sent to the listing agent for the property, but now this email will also be sent to the agency as well.
To ensure that the correct agency email address has been set on your account give us a call, or have a look at this handy article which explains how to update your agency information on iDashboard.