Times have changed and so did the manner with which people conduct their affairs personally and professionally.
With the coronavirus pandemic that has disrupted economies and lifestyles all over the world people are faced with the inevitability of different conditions that affect man’s everyday life.
So, as real estate agents are transitioning and adapting to the new normal, they must be conscious of the new practices that are relevant to the present conditions.
While communication is an essential and irreplaceable process whether physical or virtual here are some tips on how to go about it;
Communicating with clients
Your clients are the lifeblood of the industry and it is important to be aware of best practices that are expected to address the transition into the new normal.
Transparency in dealings
Being transparent in your dealings with your clients is more important in present conditions when physical presence may not be warranted or possible.
It would be worth anticipating any question clients may ask by making a list of FAQ’s that you can provide and share within your professional client network.
This can help avoid additional pressure and stress among your clients by anticipating possible concerns or questions that they may likely encounter and ask you about.
Provide alternative solutions and options
Similar to your FAQ’s, you may think through possible scenarios and devise ways to provide options and alternate solutions to their concerns and issues.
A lot of people have decided to go the virtual route of going about their day-to-day affairs, including your clients, it would be worth imagining up creative ways to add excitement and innovation to the way you interact with your clients.
Keep your commitments
Whether it’s a loyalty rewards program, newsletter, or competition it is important that you reach out to your clients and proactively inform them about those or the status of those incentives that you initiated.
Remember that they are just a phone call or text message away so make the most out of it.
Be flexible when needed
The global disruption has shaken people around the world and insisting on standard operating procedures may need to bend a little, otherwise, you could lose more of your clients.
For instance, you may have set a schedule for collecting your commission for a real estate deal and due to the crisis, your client may have a delay in receiving the payment for the purchase. You may consider granting your client the opportunity to have it settled once payment has cleared through.
Choose your messages carefully
Whenever you send messages to clients, make sure to always check your communication before finally sending it. People are still reeling from the effects of the health crisis and need empathy, so making the effort to empathise by sending well wishes, useful tips, positive notes, and practical suggestions can help a lot.
Communicating with colleagues
Unlike before when you can simply meet a colleague to thresh out a matter over a cup of coffee or discuss business goals with your team, it may no longer be an easy thing to do at present. Of course, you do not prevent yourself from reaching out or setting up a meeting, and here are some of the best ways to do so;
Remind them of the mission
Your team may need some morale-boosting so reminding them of your company’s mission and values are vital to keep them motivated and perform by thinking and planning out of the box.
Make them see that the new normal will bring about new and exciting challenges for them to benchmark their new ideas and concepts that could revolutionise the way you do business.
Help them understand that they can be advocates of change and they are capable of making a difference.
Always be transparent
Your team can feel better when they know the situation businesses are in and how they may be able to help. Remember that the economic situation has drastically changed and may have impacted a lot of businesses, but there are ways to adapt and devise innovative solutions to keep the business moving.
With advancements in technology, there’s just no limit to allowing them to help provide suggestions and solutions for the success of the real estate agency in the new normal.
Communicate firmly and effectively
Always take the time to think about what you want to say and communicate with your colleagues and teams. Do not be carried away by your emotions, instead take the time to think things through and imagine the scenarios that may arise as a result of what you intend to say and communicate.
Do not be ashamed to use compassionate words, helpful information, scientific facts, or firm yet humane responses to tough situations or decisions that may arise.
Stay connected, even virtually
Now is not the best time to be isolated from your team or colleagues. Stay in touch and connected even when you have to do it online.
Many people are going through a lot of emotional and mental distress, and having someone to talk to or share ideas and goals can prove to be very helpful and productive for your business as well.
It can help you get more ideas and at the same time, they can provide you with useful insights that can help you personally and professionally, as well.