The current real estate market in Australia has been gradually recovering from the pandemic.
In 2021, the country’s average house prices are expected to increase by 5% over 2020 with Sydney and Melbourne leading the growth.
According to experts, Australians are likely to continue their preference for larger suburban homes as a result of continuing lifestyle changes associated with the pandemic.
This could mean even further capital gains in areas surrounding city centers as buyers look towards outer suburbs and regional centers for more space and value for money.
Additionally, many investors are taking advantage of low-interest rates, creating an influx of demand within the rental market. With median weekly rents increasing across all major cities, this is a favourable time for such investments.
Is there such a thing as a difficult client?
Due to the highly competitive nature of the real estate market in Australia, it is no surprise that there are difficult clients who routinely cause issues for agents and brokers alike.
These clients may be demanding, impatient or unwilling to follow the advice of their agent.
Moreover, due to the rising cost of living, some clients may find themselves in tough financial situations which can drive unwanted behaviour such as failure to pay rent on time or even defaulting on payments all together.
Regardless, agents must remain professional when dealing with challenging clients and maintain clear boundaries whilst upholding best practice standards; this includes regularly updating clients on advertising success, providing accurate information and promoting fairness throughout the process.
By keeping communication lines open and proactively addressing potential issues before they arise, agents may more successfully manage any difficulties they come across while helping meet their client’s needs.
Dealing with difficult clients
When dealing with difficult real estate clients in Australia, it is important to remain professional at all times.
It is wise to maintain a respectful attitude when communicating with clients and establish effective boundaries so that any disputes can be resolved quickly and efficiently.
It is also important to remain responsive and ensure that client requests are handled promptly, as well as ensuring quality standards are met throughout the entire process.
If a dispute does arise, it should be addressed tactfully and maintained transparent communication between both parties – if needed, a third-party mediator can help resolve the issue amicably.
At the end of the day, providing excellent customer service by responding thoughtfully to clients’ needs will make all the difference.
Maintain professionalism at all times
Real estate agents should maintain a professional attitude and demeanor no matter how difficult the client.
It is important that the agent remain patient, listen to the client’s complaints, address any specific needs or issues, and try to come up with a solution that is satisfactory for all parties involved.
The agent should also be aware of any laws surrounding the sale or rental property transactions in order to ensure fairness for both buyer and seller.
If further conflict arises between the parties, it may be necessary for the real estate agent to refer the matter to an outside mediator who can provide unbiased resolution of any disputes.
In this situation, it is crucial that agents demonstrate patience and understanding in order facilitate positive outcomes regardless of the outcome.
Always remember the following:
When presented with a difficult client, it is important to maintain professionalism and remain calm.
Engage the client in a respectful conversation, without judgment or blame.
Understand that clients have their own experiences and sometimes have valid concerns, so take the time to listen and identify any areas of conflict.
Once the issue has been identified, take appropriate action to address it with mutually agreed upon solutions.
Investigate possible external solutions such as alternate accommodations or offering incentives for future business opportunities where applicable.
Keeping communication open throughout the process will help to de-escalate any tension and if necessary, remind them of your terms of agreement so that all parties understand expectations clearly.
Finally, always ensure maintaining an even temperament and pursuing positive negotiation tactics to ensure successful resolution for all parties involved.